Frequently Asked Questions
In order to help make your experience with Gemini Parking Solutions as seamless as possible,
we have answered some of our most frequently asked questions below.
Can I appeal a parking ticket?
If you have been issued with a Parking Charge Notice (PCN) you can make an appeal via the Gemini website, by post or email.
What happens if I have lost my PCN?
If you lose your PCN, simply call or email our customer services team on 0208 418 0948 or appeals@
Do you offer parking management services nationwide?
We provide our car park management services across the length of the UK including Scotland and Wales.
Do you manage car parks of all sizes?
We asses each car park individually based on your requirement.
Are you licensed or recognised by any official bodies?
We are accredited by the British Parking Association, who is the leading body in ATA within the parking industry.
What accreditations do you currently hold as an organisation?
Gemini has an extensive and ever-growing list of accreditations which include:
Safe Contractor, Construction line Silver, Cyber Essentials, ISO9001, Living Wage, Eforests, DMUK, BPA,
Are you covered by insurance?
We are fully insured for both public and employee liability to the amount of £10,000,000
Would we get reports for our car park's performance?
We provide full site reports to all of our clients on a monthly basis; however we can tailor this to your exact needs.
Do your staff wear a uniform?
All Gemini Car Park Managers are fully uniformed with an ID badge, so they are instantly recognisable.
Who would deal with any disputes or appeals?
All disputes would be dealt by our appeals department by email or phone
Could you provide references?
We always provide references as we are fully confident in the quality of the services that we deliver.