Gemini has longstanding experience and profound understanding of the hotel and hospitality industry, with strong, established relationships. Brands we manage include Hilton, MacDonalds Hotels & Resorts, and many private hotels and guesthouses.
We build relationships
Gemini’s excellent relationships with our established list of longstanding clients attest to the fact that we consistently add value to their offer and exceed their expectations.
We have built our excellent reputation and wide portfolio in hospitality parking upon personal recommendations from delighted clients in the hospitality industry – from owners, hoteliers, and hotel managers who can’t help but share their successful Gemini experience with colleagues.
We ensure you receive a superlative service and we represent hotels, guest-houses and conference centres with professionalism, treating the drivers who use their car parks with respect.
We understand that parking convenience, duration and security are paramount to hotel guests, and to that end, we work with you to create and maintain the best possible systems and services to suit your site, your requirements, and the needs of your guests and clientele.
The car park gives the ﬁrst impression of your venue for the customer experience – so it is important to invest in the best parking facilities and the best car park management for your site. The convenience of ANPR (Automatic Number Plate Recognition) has advantages, but the personal touch of car park managers and the peace of mind of patrols can benefit guests and build your brand reputation.
Positive interaction, convenience and safety improves guests’ emotional state and provides positive brand association. Having a car park manager available with an umbrella to shelter guests from the rain or help to carry bags, give directions, or assist with a broken-down vehicle – these small actions have a big impact on how guests view your brand, giving you an advantage over your competitors.
Our parking solutions treat customers with compassion and appropriate leniency. There is, of course, a need to manage and control parking, but it is every brand’s priority to put customers ﬁrst.
Whether your site and requirements include ANPR, patrols, pay and display, digital payments facilitated by apps – Gemini excels. Our core value is a commitment to excellence – essential for maintaining exceptional customer relations in accordance with your plans and ambitions.
Gemini and our Director has featured in a number of hotel industry publications; including features in Green Hotelier on how hotels can be responsible employers.