Gemini Partner with Barts Health NHS Trust

Gemini Parking Solutions have recently taken on the management of Barts Health NHS Trust car parking, across the five hospital sites of St Bartholomew’s (Barts), The Royal London, Whipps Cross, Newham, and Mile End.

Gemini were awarded this auspicious contract at the end of 2018 and immediately set about reviewing the existing service to drive forward improvements, in advance of the the go-live date.

With a turnover of £1.25 billion and a workforce of 15,000, Barts Health is the largest NHS trust in the country, and one of Britain’s leading healthcare providers. Barts Health offers the full range of local hospital and community health. The Trust’s hospitals are home to world-renowned specialist centres, including cancer, cardiac and trauma and emergency care, as well as one of Britain’s biggest children’s hospitals. The Royal London is also the base of London’s Air Ambulance, one of the world’s leading pre-hospital medical services for victims of serious injury.

The problems the Trust had previously experienced were issues of non-payment by patients and visitors for the duration of their stay, or people parking in areas they were not authorised to park. Staff members had also been parking without permits or in areas designated for visitors.

Gemini first point of call was to provide their expertise in relation to improving signage positioning and clarity to ensure that all motorists were aware of the terms and conditions and to ensure that signs had full enforceability. They have also saved the Trust money by offering a digital permit list, removing the cost and administration time of providing and distributing physical permits.

Gemini offers the Trust full transparency by providing detailed monthly reports on the number and distribution of car park operatives issuing PCNs along with further important data that provides the Trust with a full insight to how their car parks are being used.